Frequently Asked Questions (FAQs)

• 1. Who will support you?

  • Our support team consists of final-year psychology students or above, trained in basic listening and psychological support skills.
  • They work under the supervision of a professional mental health supervisor.

• 2. We can support you when you:

  • Need someone to listen when you're emotionally overwhelmed.
  • Feel lonely, stressed, under pressure, or exhausted.
  • Wish to better understand yourself and improve mental well-being.
  • Facing difficulties in study, habits, relationships, or personal direction.

• 3. We cannot support you when you:

  • Are in a serious mental crisis or experiencing suicidal thoughts — such situations require immediate intervention from professionals or hospitals.
  • Require psychiatric diagnosis or clinical medical intervention — beyond our scope of practice.
  • Exhibit harmful behavior towards yourself or others.
  • Request in-depth professional advice on legal, financial, or medical matters.
  • Engage in harassing, threatening, or disrespectful behavior toward the supporter.
  In an emergency situation, please seek help from a hospital or licensed mental health professional.